YOUR 100% SATISFACTION IS MY GUARANTEE
I proudly stand behind my products. If for any reason you are dissatisfied with a product, simply return it within 30 days for a full refund or credit for the cost of your purchase, less shipping fees. If you have any questions, please e-mail us at info@dinodilio.com. You will be asked to complete a brief questionnaire, in an effort to help with future improvements and product advancement.
I thank you and value your input. Dino
DDB Mail Order Policies
We graciously thank you for your product orders. Mail orders are sent out within 3 - 5 business days of receipt. In the event that we are out-of-stock on a product, we will send out available products and fulfill backordered items at no additional delivery charge. Or, with your permission, we will hold your order and send out when all items are back in stock. You will be notified either way.
We use the expedited service from Canada Post to deliver mail orders. It’s an express service that’s faster than regular mail with delivery within 2 days in Toronto and a day or 2 longer for further Canadian and International destinations. This delivery service includes insurance and a tracking number that can be easily traced on-line at www.canadapost.com
Rush Deliveries
Rush Deliveries can also be arranged by courier or car service such as UPS, Fed Ex, and taxi.
Drive by Pick Ups
If you live in Toronto, or plan to visit, you can pick-up your pre-paid order without leaving your car. We’ll arrange a time for you to come by and I will deliver your order right to your car door.
Damaged Goods
In the event an item arrives to you broken, please contact me and I will replace the item for you.
